http://www.service-quality.com/
Description?: The Service Quality Department Experts in building customer loyalty. Customer service is a bottom line strategy
- Keywords?:
- mystery, shopping, money, increase business, profit, customer service, career, part time, shop, free, cleanliness, parking, price comparison, integrity, honesty, courtesy, accuracy, telephone etiquette, waiting time, product knowledge, uniform, job perfor, speakers, motivational, keynote, professional, meeting planners, presentations, conferences, conventions, National Speakers Association, NSA, ...
- Author?:
- The Service Quality Department
- Copyright?:
- 1990-2001 The Service Quality Department
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 3.2 FINAL//EN"
- Character set?:
- ISO-8859-1
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- NetObjects Fusion 3.0 for Macintosh
- Size of the HTML file?:
- 37845 Byte
http://www.aegiscomgroup.com/
Description?: Aegis Communications is a leader in Business Process Outsourcing (BPO), and specializes in Integrated Customer Management Solutions that span all interactions throughout the lifecycle of a customer, from analysis and acquisition to renewals and upgrades.
- Keywords?:
- Business Process Outsourcing, BPO, Integrated Customer Management
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"
- Character set?:
- ISO-8859-1
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- not provided
- Size of the HTML file?:
- 29905 Byte
http://www.impactlearning.com/
Description?: Impact Learning Systems provides call center training for customer service, technical support, and sales representatives. All of their customer contact skills training programs are customer-focused and skills-based. They encourage strong corporate values, promote team spirit, and support a positive work environment.
- Keywords?:
- customer service training, sales training, technical support training, e-mail training, call center training, supervisor training, customer care training, customer relationship management, help desk training, Customer Service Training
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
- Character set?:
- iso-8859-1
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- not provided
- Size of the HTML file?:
- 14629 Byte
http://www.interactmanagement.com.au/
Description?: An national and international provider of Customer Management consulting services and products for Clients with large-scale, Business to Consumer and Business to Business Customer Databases.
- Keywords?:
- InteractCM, Customer Management, Customer Information Management, Customer Knowledge, Customer Value, Customer Segmentation, Customer Information, Customer Metrics, CIM, B2B, B2C, Business To Business, Business To Consumer, Vulnerability Models, Share of Wallet, Propensity Models, Next Likely Product, Customer Acquisition, Customer Growth, Customer Retention, Customer Culture, Cultural Change, ...
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"
- Character set?:
- iso-8859-1
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- not provided
- Size of the HTML file?:
- 13289 Byte
http://www.ineto.com/
Description?: Siebel Contact OnDemand enables companies to provide world-class support via voice, voicemail, e-mail, chat and the Internet without having to invest in the complex web of hardware and software traditionally required to build a contact center.
- Keywords?:
- computer telephony integration, voicemail, hosted ivr, hosted acd, contact center analytics, disaster recovery, account management, contact management, task management, product management, asset management
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
"http://www.w3.org/TR/html4/loose.dtd"
- Character set?:
- ISO-8859-1
- Language?:
- not provided
- Robots?:
- index,follow
- Generator?:
- not provided
- Size of the HTML file?:
- 34238 Byte
http://www.customerserviceweek.com/
Description?: Customer Service Week -- Free celebration tips and games, as well as reward and incentive ideas for National Customer Service Week (Oct. 6-10).
- Keywords?:
- National, Customer, Service, Week, Customer Service Week, CS Week, Appreciation Week, Call Center, Reps, Help Desk, Tech Support, Administrative Assistant, Celebration, Rewards, Incentives, Promotion, Recognition, Customers First, Special Event
- Author?:
- Dartnell Corporation
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"
- Character set?:
- not provided
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- not provided
- Size of the HTML file?:
- 32722 Byte
http://www.customerserviceuniversity.com/
Description?: Customer Service training, customer service videos, customer service programs, training videos, workshops and seminars for every level. Learn how to take Customer Service beyond tradition. Customized trainings in customer service, sales, management, communication, team building and leadership. Training products - DISC profiles, online assessments, personal profile systems, facilitator's guides, tr...
- Keywords?:
- customer service, service, customer service training, training videos, Customer Service Training, Training Videos, Customer Serivce Programs, Disc Profiles, Customer, Service, Training, Videos, Training Videos, Training Video Programs, Sales Training, Management Trainings, Leadership Programs, Team Building, Disc, DISC Profiles, Personal Profile Systems, Assessments, trainer, training, ...
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
- Character set?:
- iso-8859-1
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- not provided
- Size of the HTML file?:
- 24416 Byte
http://www.customerchampion.com/
Description?: Cornerstone Professional Development provides training, consulting, and publications to help organizations move beyond traditional customer service to the new age of Customer Astonishment Darby Checketts is president and founder.
- Keywords?:
- Training, Keynote Speaker, Coaching, Customer Service, Leadership, Team Building, Organizational Development, Transformation, Customer Astonishment, Customer Champion
- Author?:
- Websitepros.com
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
- Character set?:
- ISO-8859-1
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- NetObjects Fusion 7 for Windows
- Size of the HTML file?:
- 12322 Byte
http://www.measure-x.com/
Description?: Would you like to be more profitable? Is your employee or customer turnover costing you money? Measure-X's guaranteed programs increase sales cut down on employee turnover and make your customers happier!
- Keywords?:
- skill development, customer service training, customer, service, training, programs, training customer service, sales training, conflict resolution, employee training, opastco, ntca, telephone skills, telephone companies, utility companies, rural telephone companies, power companies, teamwork, team development, utility association, power association, recognition program, incentive program, ...
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 3.2 FINAL//EN"
- Character set?:
- ISO-8859-1
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- not provided
- Size of the HTML file?:
- 18134 Byte
http://www.princecon.com/
Description?: Princeton Consulting is a leading European consulting company focusing on customer relationship management and customer-focused eBusiness. We provide high quality, leading edge solutions that enable our clients to use best practices for acquiring, retaining and developing customers
- Keywords?:
- CRM, Customer, Relationship, Management, Customer Relationship Management, ebusiness, Princeton, Siebel Performance, Call Tracking, defect, call management, integrated, call centre, call center, bug tracking, ISO 9000, quality control, workflow, management process, Consulting, UK, London, Southern England, Slough, Call Centre, Integration
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
- Character set?:
- iso-8859-1
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- not provided
- Size of the HTML file?:
- 11873 Byte
http://work911.com/conflict/
Description?: It doesn't matter what sector or what industry. Conflict can interfere with getting the job done, OR it can be harnessed to drive improved customer service and improve organizational life. It's up to us...how we behave to prevent destructive conflict and how we deal with it when it occurs (and it will). Get help here.
- Keywords?:
- conflict, management, prevention, anger, resolution, negotiation, conflicts, conflicts, mediation, conflict management, conflict resolution
- Author?:
- Robert Bacal
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
- Character set?:
- iso-8859-1
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- Mozilla/4.04 [en] (Win95; I) [Netscape]
- Size of the HTML file?:
- 40214 Byte
http://www.phonepro.com/
Description?: Our call center customer service consultants bring fun & effective telephone etiquette training, customized for your phone skill needs and delivered onsite at your facility
- Keywords?:
- customer, service, call, center, training, telephone, skill, etiquette, practices, relationship, skills, sales, business
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
"http://www.w3.org/TR/html4/loose.dtd"
- Character set?:
- iso-8859-1
- Language?:
- not provided
- Robots?:
- index,follow
- Generator?:
- not provided
- Size of the HTML file?:
- 22236 Byte
http://ww2.telephonedoctor.com/Default.asp
Description?: Telephone Doctor® Customer Service Training markets products and services
which improve the way your organization communicates with customers. Offerings includes training videos, CD-ROMs,
workshops, e-learning and keynote presentations.
- Keywords?:
- customer service training, service skills, videos, telephone skills, phone skills, telephone training, phone training, call center, call centers, call centre, customer care, customer contact, service skills, service training, etiquette, phone manners, telephone manners, communication, communications, coaching, coaching skills, workshops, seminars, keynote, keynotes, presentations, guru, ...
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"
- Character set?:
- not provided
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- not provided
- Size of the HTML file?:
- 19540 Byte
http://www.quality-service.com/
Description?: Customer service training & customer satisfaction consultants offering corporate training programs & workshops for service improvement with customer service managers, employees & workgroups. The authors of Customer Service for Dummies.
- Keywords?:
- customer service trainings, trainings, workshops, programs, courses, consulting, consultants, corporate training, customer satisfaction, increase customer satisfaction, call center training, call center, call center consulting, customer, service, best, practice, training, employee training development, training, customer, service, employees, effective, customer, service, training, ...
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
"http://www.w3.org/TR/1999/REC-html401-19991224/loose.dtd"
- Character set?:
- iso-8859-1
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- not provided
- Size of the HTML file?:
- 19756 Byte
http://www.csweek.com/
Description?: Provides how-to information, gifts and decorations for successful Customer Service Week celebrations.
- Keywords?:
- Customer Service Week, CS Week, National, Customer, Service, Week, Dedicated to Service, celebrate, celebration, reward, rewards, incentive, incentives, recognize, recognition, motivate, motivational, motivating, thank, train, decorate, gift, award, certificate, prize, stress-relief, special event, national, International, Customer, Service, Association, ICSA, representative, rep, reps, CSR, ...
- Author?:
- Customer Service Week 2005
- Copyright?:
- ©2005 Customer Service Group. Alexander Communications Group, Inc. All Rights Reserved.
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
"http://www.w3.org/TR/html4/loose.dtd"
- Character set?:
- not provided
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- not provided
- Size of the HTML file?:
- 35435 Byte
http://www.exectrainer.com/
Description?: Progressive Image assists businesses and individuals in enhancing their image through improved Customer Service skills and Executive Training.
- Keywords?:
- customer service, management training, coaching, motivational speakers, presentation skills, on hold messages, customer service training, training, keynote speakers, assessment tools
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
- Character set?:
- not provided
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- not provided
- Size of the HTML file?:
- 8306 Byte
http://www.mercsurveys.com/
Description?: Hospitality industry leader in mystery shopping, performance evalulation, employee screening, background checks, online comments, polygraph investigation
- Keywords?:
- Mercantile, Systems, and, Surveys, MSSurveys, mystery shoppers, mystery shopping, customer research, integrity, golf, restaurant, hotel, motel, performance evaluation, theme park, comparisons, competition, upsell, employee related loss, video surveilance, ceverything, investigative services, locate services, locates information, contact investigators, private investigation services, ...
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 3.2 FINAL//EN"
- Character set?:
- iso-8859-1
- Language?:
- not provided
- Robots?:
- all, follow
- Generator?:
- not provided
- Size of the HTML file?:
- 13253 Byte
http://www.tootyinc.com/
Description?: Evaluating, Developing, Training and Monitoring your company's customer service or sales strategy
- Keywords?:
- training, call monitoring, secret shopper, quality control, call center, customer service, sales training, telephone training, business etiquette, communication consulting, quality assurance
- Author?:
- Dan Behrens
- Copyright?:
- 2000 Tooty, Inc.
- Doctype?:
- HTML PUBLIC "-//SoftQuad Software//DTD HoTMetaL PRO 6.0::19990601::extensions to HTML 4.0//EN" "hmpro6.dtd"
- Character set?:
- not provided
- Language?:
- not provided
- Robots?:
- ALL
- Generator?:
- not provided
- Size of the HTML file?:
- 5831 Byte
http://www.proedgeskills.com/customer_service_training.htm
Description?: Customer Service Training, Seminars, Coaching, and free articles to improve repeat business, happiness, and professional image. Preprogram analysis, post-program follow up, and job aids included.
- Keywords?:
- customer service training, Customer Service Seminars, CUSTOMER SERVICE, free articles
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- not provided
- Character set?:
- windows-1252
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- Microsoft FrontPage 5.0
- Size of the HTML file?:
- 13109 Byte
http://www.pyramidupdate.com/
Description?: Assisting financial companies to build closer relationships with financial intermediaries
- Keywords?:
- advisor, adviser, financial planner, independent financial planner, financial intermediary, registered investment advisor, registered investment adviser, RIA, business tbusiness, BtoB, B to B, mutual funds, investment management, financial services, insurance, CRM, customer relationship management, customer retention, retention, customer relationships, customer experience, customer acquisition, ...
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"
- Character set?:
- not provided
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- not provided
- Size of the HTML file?:
- 15819 Byte
http://www.stream.com/
Description?: Stream is a global business-to-business software services provider with sales locations, operations and contact centers throughout North America, Europe and Asia/Pacific. The company provides enterprise software management and contact center solutions that help organizations increase business value from information technology.
- Keywords?:
- contact, call, center, support, customer, outsourcing, technical, customer, software, technology, solutions, services, business, business-to-business, e-commerce, online catalog provider, sales, operations, global, technical support centers, consulting, global, North America, Europe, Asia, Pacific, information, application development, enterprise software management, software licensing, ...
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
"http://www.w3.org/TR/1999/REC-html401-19991224/loose.dtd"
- Character set?:
- not provided
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- Microsoft Visual Studio 6.0
- Size of the HTML file?:
- 9771 Byte
http://adamsresearchgroup.com/
Description?: Adams Research Group helps organizations achieve superior performance and exceptional customer service. We assist in developing the leadership effectiveness of executives and managers by sharing new ways of thinking and working.
- Keywords?:
- Organizational Development, Organizational Performance, Organization Performance Improvement, Performance Improvement, Superior Performance, Optimum Performance, High Achiever, High Achievers, Customer Service, Outstanding Customer Service, Exceptional Customer Service, Superior Customer Service, Customer Satisfaction, Focus on Customer, Focus on Customers, Customer Focus, ...
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
- Character set?:
- windows-1252
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- Microsoft FrontPage 4.0
- Size of the HTML file?:
- 8628 Byte
http://www.thechickenlady.com/
Description?: MOTIVATIONAL TRAINING CENTER
- Keywords?:
- MOTIVATIONAL TRAINING CENTER
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"
- Character set?:
- iso-8859-1
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- Mozilla/4.01 [en] (Win95; I) [Netscape]
- Size of the HTML file?:
- 702 Byte
http://www.custominsight.com/
Description?: Online survey software and web based tools for conducting surveys. Our focus: professional-looking employee and customer assessments for business use. No software to download. Fully hosted.
- Keywords?:
- survey software, online surveys, software, questionnaire, employee, customer, satisfaction
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
"http://www.w3.org/TR/html4/loose.dtd"
- Character set?:
- not provided
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- not provided
- Size of the HTML file?:
- 14915 Byte
http://www.e-satisfy.co.uk/
Description?: Measuring and managing customer satisfaction and loyalty. TARP is the customer service survey company that transforms customer care from a burden into a revenue stream and create a complete picture of your customers across every sales and customer-support channel.
- Keywords?:
- tarp, t.a.r.p, e-satisfy, esatisfy, customer, loyalty, customer care, customer service, customer satisfaction, customer disatisfaction, customer dissatisfaction, customer loyalty, customer retention, customer relationship, crm, c.r.m., market research, customer research, loyalty research, customer satisfaction tracking, cst, csts, baseline research, baseline, baseline, customer, satisfaction, ...
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
- Character set?:
- not provided
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- not provided
- Size of the HTML file?:
- 9255 Byte
http://www.ternconsultancy.co.uk/
Description?: UK based consultancy offering mystery shopping and training services to retailers to improve and track customer service.
- Keywords?:
- mystery shopping, uk, video, customer service, develop, improve, sales training, focus groups, sales, mystery shoppers, performance standards, quality reporting, design and implementation, feedback, support, results monitoring
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.01 Frameset//EN" "http://www.w3.org/TR/html4/frameset.dtd"
- Character set?:
- iso-8859-1
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- not provided
- Size of the HTML file?:
- 4274 Byte
http://www.dmsupport.com/
Description?: Let DM Support help you improve your customer service and keep your customers happy.
- Keywords?:
- not provided
- Author?:
- not provided
- Copyright?:
- not provided
- Doctype?:
- HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"
- Character set?:
- not provided
- Language?:
- not provided
- Robots?:
- not provided
- Generator?:
- not provided
- Size of the HTML file?:
- 1567 Byte
This directory uses links and structure from dmoz
Open
Directory Project.
The contents has been generated using technology developed by scientec.
