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News and Media

Customer Service Group: Resources for improved customer service, call center and help desk operation

http://www.customerservicegroup.com

Description?: Newsletters, books, and free online resources for improved customer service, call center and help desk operations including tools for enhancing rep training, morale, motivation, recognition, rewards and incentives

Keywords?:: Customer Service Group, Customer Service Newsletter, The Customer Communicator, Customer Service Week, CS Week, morale, motivation, incentives, rewards, recognition, hiring, training, monitoring, coaching, retaining, customer service, call center, call centre, help desk, support center, contact center, customer care, sales, service, inbound, outbound, telephone, phone, fax, web-based, live chat, ...
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Doctype?:: HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"
Character set?:: ISO-8859-1
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Size of the HTML file?:: 16329 Byte

Outsourcing CRM - Customer Relationship Management

http://www.outsourcing-crm.com

Description?: Outsourcing CRM - Read case studies and best practices focused on customer relationship management. Free case studies, free research, supplier directory, and more.

Keywords?:: outsourcing, outsource, outsourced, CRM, customer relationship management, outsourcing bpo, business process outsourcing, customer support
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Doctype?:: HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"
Character set?:: iso-8859-1
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Size of the HTML file?:: 16251 Byte

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