Associations

Benchmarking - Customer Database Management Benchmarking Association CDMBA
http://cdmba.org
Description?: The goal of CDMBA is to provide useful benchmarking data to managers of customer database. Benchmarking is a critical facet of well designed customer database management systems.
Keywords?:
Customer, Database, Management, Benchmarking, Association, customers, service, customer services, SQL, networks, databases, telemarketing, wait time, answer, training, benchmarking, customer handling, capacities, capacity management, Benchmarking Network, The Benchmarking Network, councils, data, databases, organizations, exchanges, international, measures, metrics, network, performances, ...
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SOCAP International - Society of Consumer Affairs
http://www.socap.org/
Description?: SOCAP is the Society of Consumer Affairs Professionals the creator of the original CRM magazine specializing in customer care
Keywords?:
customer relationship management, consumer affairs, CRM, call centers, customer care, call center management, customer loyalty, customer contact, customer satisfaction, customer interaction
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HDI
http://www.helpdeskinst.com/
Description?: HDI is the largest Help Desk/Technical Support Professional association offering training, certification, benchmarking reports, research, discounted products, networking and publications. For over 13 years, HDI has worked to develop the technical support profession.
Keywords?:
b2b, buyer's guide, benchmark buddies, benchmarking data, benchmarking measures, best practices, call center, call service, cbt, certification, certified auditors, certified trainer program, certified trainers, computer based training, computer operations manager, computer tech, computing support, conference, conference & expo, conference and expo, crm, customer service, ...
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